Three ways to reach us

Reach Yetiwin Casino Support

Live chat and phone answer in about a minute, e-mail within twelve hours, every day and hour of the week.

Contact support Licensed, audited, secure

Paid to players today

417,615 £

2,240 Climbing now

Anjouan licensedALSI-437701, audited by BMM Testlabs and SIQ since 2017

17-minute average payout£16M paid weekly across 13 methods, up to £99,000 per withdrawal

256-bit SSL encryptionBank-grade data protection on every session and transaction

Help is a click away

Ways to reach a human

Nobody enjoys waiting in a queue for the wrong team, and this block prevents that.

Faster than typing an e-mail

Live chat on the site suits account questions and urgent problems, and a person typically answers within one minute, day or night.

Start chat

Yetiwin Casino by e-mail

E-mail at [email protected] suits documents and detail-rich queries, with a typical reply inside twelve hours whatever the hour.

Write to us

Hear an answer, not read one

Call +44 20 3626 1084 (GMT) for anything you would rather explain aloud, and a person usually picks up within one minute.

Call us

You are in the United Kingdom

Same country, same clock, same help

This block settles your number, your time zone, your languages and who oversees the operator.

Reach us

United Kingdom phone+44 20 3626 1084

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-437701

Need help

Gambling supportGamCare, BeGambleAware, GAMSTOP

A fair outcome

Unsolved at first, settled on record

Every complaint starts with the same team and climbs in writing, as our licence requires.

Faster handling on record

Open live chat or write to [email protected] and set out what went wrong, with the date, amount and game involved. Support logs it as a formal complaint.

Reference and written reply

Ask for a complaint reference before you leave the conversation; a written reply follows within the time the team confirms. Keep the reference for every later message.

A reply that misses the mark

Send the same reference back if the reply misses the mark and ask for a senior review. Internal escalation is free and stays open while the matter is examined.

Regulator after the final reply

Wait for the final internal answer, then take the file to the Anjouan Offshore Finance Authority, our regulator, and quote licence ALSI-437701. That route stays available after we close the case.

Five addresses, five jobs

Why you need documents checked

This block settles which address belongs to your question, so nothing waits in the wrong queue.

Account

General support[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Independent gambling help

Organisations outside Yetiwin Casino listen without selling anything. GamCare, BeGambleAware and GAMSTOP all work with players in the United Kingdom on gambling problems, and each one is free to approach.

GamCare. Free confidential advice and treatment referrals for anyone worried about their gambling or someone else's.

BeGambleAware. Practical information on risky play and tools the reader can use, funded through the gambling industry.

GAMSTOP. A single self-exclusion register that blocks sign-ups to licensed United Kingdom operators who join it.

Have these five details to hand

Collect these before you open chat or send e-mail, so the first reply can act.

Your registered e-mail address
Player ID or account username
Date and time of the issue
Transaction amount in GBP with reference
Screenshot of the screen or message

Yetiwin Casino questions, answered

Wondering how support handles the small details?

Read here before you open chat, so your question reaches the right person first time.

trustWhen will someone reply to my chat message?+

Give the e-mail address registered on your account and your full name. Support matches you on those and never asks for your password. Keep the password to yourself, even if a message claims to come from Yetiwin Casino.

trustWhat if my identity check is taking longer than promised?+

Allow up to 10 hours from the moment your documents arrive. Proof of identity, proof of address and a payment card image can all be sent in one go to [email protected]. You hear back either way.

trustHow long until my account is closed for good?+

Ask the team in live chat or by e-mail and the account is closed for you. Requests are actioned once you confirm the closure in writing. Any remaining balance follows the terms shown in your account.

trustWhy does the licence name a regulator outside the UK?+

Yetiwin Casino LLC holds licence ALSI-437701 from the Anjouan Offshore Finance Authority. Quoting the license number when you contact us speeds up any check. The same details appear in the footer of every page.

trustWhy do I need to confirm my identity to see my data?+

Write to [email protected] and state whether you want a copy or deletion. Each request is logged and answered within the time limit that applies. You may be asked to confirm identity before anything is released.

trustWhere can I take a complaint if support cannot help?+

Reply to the same thread and ask for a review by a senior agent. If the outcome still leaves you dissatisfied, you may take the matter to the Anjouan Offshore Finance Authority. Keep the reference number of your case to hand.

trustWhat if I write in a language the team does not speak?+

Messages arrive in English, German, Finnish or Norwegian. Write in whichever of these suits you best and the reply comes back in the same language. The team cannot answer in other languages at present.

While you wait

Waiting at your screen, or a reply by tomorrow?

These figures settle how soon a person picks up each channel, in UK time.

Live chat

Chat hoursAvailable around the clock

Chat first reply1 minute

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+44 20 3626 1084

Phone wait1 minute

Behind the brand

The company and licence behind the name

Players often wonder who really runs the site and which licence covers their money.

Company

Legal nameYetiwin Casino LLC

Company number717474 (Anjouan)

AddressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-437701

Written contact

Support e-mail[email protected]